Facilitation

Facilitation is a process that takes all of the information about a dispute and makes sure that everybody understands all of the issues.

 

The facilitator then acts as an ‘interpreter’, to make sure there is good communication between the parties, and that everyone understands what is happening in the decision process and why it is happening. The aim is for both parties to understand one another better, and to make sure all of the issues are clear and understood.

 

A facilitator may provide a written recommendation to all parties, but this is not a binding decision.

 

If it is an ACC dispute and facilitation does not resolve the issue, the next options are either an ACC Review, or mediation.