Welcome to Dispute Resolution Services.
DRSL is a specialist dispute resolution company. It provides services and systems to solve disputes between organisations and the people they come into contact with.
Dispute resolution is an internationally-accepted alternative to solving disagreements that might otherwise end up in court. There are a variety of ways to approach disputes – mediation, facilitation and arbitration - and DRSL has the experience and the people to handle all of these areas, including the establishment of comprehensive complaint management systems.
DRSL wins a New Zealand Business Excellence Foundation Achievement Award.
The awards were announced on November 24. They are the only awards in New Zealand which are fully aligned to the internationally respected US Baldrige criteria. For more information, see the News and Publications page.
Learning to Complain
Research suggests minority groups are under-represented as complainants. People who speak languages other than English, or are not confident readers, are less likely to use specialised complaint handling services.
A group of specialised complaint handling organisations have developed resources for teaching the language of complaint to new speakers of English. The resources are available free online.
Anyone can download the information from www.complaintline.org.nz or www.fdr.org.nz or www.tdr.org.nz. For more information also see the News and Publications page.
The DRSL video shown at the New Zealand Business Excellence Foundation Awards.
Do you have a dispute with a financial organisation?
DRSL provides a free and independent service for settling disputes between consumers and the organisations and people that provide them with financial services. See www.fdr.org.nz for more details.
Do you currently have a dispute with ACC?
If you have a dispute with ACC DRSL can help you with the next steps – starting mediation or applying for a formal review. For more information, go to ACC Disputes and Reviews.
Do you have a dispute with a telecommunications company?
DRSL operates the Telecommunication Dispute Resolution service (TDR). More information about TDR can be found at the TDR web site. The service is free for consumers.