Welcome to Dispute Resolution Services.
DRSL is a specialist dispute resolution company. It provides services and systems to solve disputes between organisations and the people they come into contact with.
Dispute resolution is an internationally-accepted alternative to solving disagreements that might otherwise end up in court. There are a variety of ways to approach disputes – mediation, facilitation and arbitration - and DRSL has the experience and the people to handle all of these areas, including the establishment of comprehensive complaint management systems.
DRSL wins a New Zealand Business Excellence Foundation Achievement Award.
The awards were announced on November 24. They are the only awards in New Zealand which are fully aligned to the internationally respected US Baldrige criteria. For more information, see the News and Publications page.
DRSL Wins Best Workplaces Award
DRSL has been announced the winner of the Most Improved Small-to-Medium Business section of the JRA Best Workplaces Awards. The award is in recognition of DRSL having the greatest improvement in its overall JRA score from 2010 to 2011. For more information, see the News and Publications page.
The DRSL video shown at the New Zealand Business Excellence Foundation Awards.
Do you have a dispute with a financial organisation?
DRSL provides a free and independent service for settling disputes between consumers and the organisations and people that provide them with financial services. See www.fdr.org.nz for more details.
Do you currently have a dispute with ACC?
If you have a dispute with ACC DRSL can help you with the next steps – starting mediation or applying for a formal review. For more information, go to ACC Disputes and Reviews.
Do you have a dispute with a telecommunications company?
DRSL operates the Telecommunication Dispute Resolution service (TDR). More information about TDR can be found at the TDR web site. The service is free for consumers.