Is there always a hearing for an ACC review?

Yes there is, but you don't always have to attend. If all of the parties agree that they do not want a hearing, the reviewer can consider all of the information that has been provided in the claim file, and any relevant law. The reviewer will then issue a binding decision in writing. This type of review is referred to as a “decision on the papers”.

If one or more of the parties do want to attend a hearing, a date, time and location will be negotiated. If the parties can't agree on a date, time and location, the reviewer may make a final decision and let everyone else know.

You can attend a hearing in person or by phone. If there is a charge on your phone bill for attending the hearing by phone, you can claim the costs as expenses.