Dispute resolution
This section has information about the different ways disputes can be handled, and other resources that may be particularly useful if you have a dispute with ACC.
Disputes can be handled in several different ways:
Mediation
Mediation is often the first step in resolving a dispute.
The aim of mediation is to get both parties talking with each other, to get as much information sharing and communication happening as possible. Often disputes are the result of mis-communication, or an assumption about the amount of information that parties have.
More information about mediation can be found in the Mediation section.
Facilitation
Facilitation is similar in many ways to mediation – both sides must agree to take part, and agree to meet either with each other and the facilitator, or with the facilitator alone.
More information about facilitation can be found Facilitation section.
ACC Reviews
DRSL provides a review process for people who have been involved with ACC and are unhappy about a decision or an outcome that has been made about their claim.
People who contact DRSL are encouraged to try mediation first, to try and resolve the problem. However sometimes mediation isn’t successful, or not appropriate, so the next step is to go to an ACC Review. DRSL can also help you with that - you will need to apply for a review to ACC first, which will then be forwarded to DRSL.
More information about ACC Reviews can be found in the ACC Reviews section.