On-Line Complaint Form
DRSL is committed to fair and thorough complaint handling – including complaints about ourselves.
If you have a complaint about the dispute process or how your case has been handled by us, please make a complaint. We will do all we can to help you, and your feedback or complaint will help us to improve our systems and processes. Scroll down to see the online complaint form.
You can make a complaint about:
- The process that was used to get to your resolution
- The behaviour of the people who handled your complaint
How to make a complaint:
Please fill in the form below. When you press the 'submit' button the form will be sent to a senior manager, who will let you know when they have received it.
The manager will then either deal with it themselves, or send it to the appropriate manager; if this happens they will let you know who you will be dealing with. Once your complaint has been investigated, DRSL will get in touch with you to let you know the outcome. This will happen within 15 working days.