Complaints about DRSL

DRSL is committed to fair and thorough complaint handling – including complaints about ourselves.
If you have concerns about the dispute process or how your case has been handled by us, please make a complaint. We will do all we can to help you, and your feedback or complaint will help us to improve our systems and processes.

You can make a complaint about:

• The process that was used to get to your resolution
• The behaviour of the people who handled your complaint

How to make a complaint:

Online: Fill in the online complaint form and send it to DRSL
Email: Send an email to drslinfo@drsl.co.nz
Post or Fax: download the form at the bottom of the page, fill it in and send or fax it back to us. Our postal address is:

PO Box 2272,
Wellington 6140.

Your complaint will be forwarded to a senior manager, who will let you know when they have received it.
The manager will then either deal with it themselves, or send it to the appropriate manager; if this happens they will let you know who you will be dealing with. Once your complaint has been investigated, DRSL will get in touch with you to let you know the outcome. This will happen within 15 working days.