Whakapapa

(noun) genealogy, genealogical table, lineage, descent.

(Te Kākano Textbook (Ed. 2): 3;Te Māhuri Study Guide (Ed. 1): 13-14;Te Kōhure Textbook (Ed. 2): 237-240;), see: http://www.maoridictionary.co.nz/

Dispute Resolution Services began life as a division of the New Zealand Government-owned Accident Compensation Corporation (ACC), carrying out reviews of claims against the Corporation by accident compensation claimants. It was incorporated on 1 July 1999 after a brief deregulation of the accident insurance sector, allowing other insurance providers to compete for accident cover business.

At that time, the ACC Board decided it was no longer appropriate for the review service to be part of the ACC organisation, so Dispute Resolution Services was born as an independent, stand-alone entity offering ACC Reviews and other dispute resolution services to the wider public and private sector market.

DRSL was initially  wholly owned by ACC, however on 1 July 2011 DRSL separated from ACC and became an independent Crown Owned Company.  DRSL is now listed on the Crown Entity Schedule, with the shareholding Ministers being the Ministers of Finance and ACC.